FIRST CAPITAL BANK ZIMBABWE SOCIAL MEDIA COMMUNITY GUIDELINES

First Capital Bank Zimbabwe encourages community engagement and values connecting with our global audiences online. Share, discuss, and discover information and ideas through our social networks and connect with other like-minded individuals. We welcome your questions and comments. In order to keep our communities and conversations focused, we’ve established the following guidelines:

Social networks are public

First Capital Bank Zimbabwe’s online communities are open to the public. Anything posted to our social networks may be seen and read by everyone. Because our Facebook page is a public page and anyone can participate, we cannot be responsible for views expressed other than our own.

Protect personal information

DO NOT share your personal or banking information on our online communities. For customer service questions or individual banking matters, please send us a direct message or call our contact centre. You should not disclose your account numbers, PINs, social security number, or passwords on any social media site.

Stay on topic

Your comments should be related to the topics posted on our social networks. We reserve the right to delete off-topic comments, and, for instance, will remove any marketing materials, commercial content, and other types of “spam” (such as comments that are posted repeatedly), and will ban users as appropriate.

Make sure it’s yours

Only post content if you have the proper permission from its rightful owners. If it belongs to someone else, please don’t post it. Copyrighted and trademarked material and other intellectual property will be flagged for removal.

License to use your content

By posting on First Capital Bank Zimbabwe’s social media pages, you grant us the right to use or reproduce your content. Additionally, any unsolicited ideas or suggestions you post on our social media pages will automatically become property of First Capital Bank Zimbabwe without limitation, with no obligation for us to compensate you.

Be kind and courteous

We believe you can make a positive contribution to our online communities, and we want to hear your voice. We welcome questions and commentary, including constructive feedback and differing opinions, but please remember to be both relevant and respectful with what you post. We do not tolerate harassment, abuse, or threats to others. We reserve the right to remove any posts that don’t adhere to our guidelines and to block anyone who violates them repeatedly. Specifically, we do not tolerate posts that are:

• Abusive, harassing, stalking, threatening or attacking others
• Defamatory, offensive, obscene, vulgar or depicting violence
• References to upsetting or distressing subjects
• Hateful in language targeting race/ethnicity, age, color, creed, religion, gender, sexual preference or orientation, nationality or political beliefs
• Sexually explicit or pornographic
• Fraudulent, deceptive, libelous, misleading or unlawful
• References to criminal or illegal activity
• Violations of any intellectual property rights
• Spamming in nature
• Viruses or programs that could damage the operation of other people’s computers
• Commercial solicitations or solicitation of donations

Removal of posts and user bans

We reserve the right to remove any comments or content that doesn’t adhere to these guidelines or with any other applicable Terms and Conditions, rules, or laws. We may also block users who violate the rules or otherwise abuse our online communities.

Third-party websites

First Capital Bank Zimbabwe is not responsible for and does not endorse third-party websites or content that may be linked to from our social networking websites. Review the privacy and security practices, and policies of all third-party websites that you visit.

Disclaimer

First Capital Bank Zimbabwe reserves the right to change, remove, or deny access to the content on our pages and is not responsible for any consequences you may experience as a result. Content we post is believed to be reliable at the time it is made public, however we cannot guarantee any information is complete or accurate at all times. No content posted by First Capital Bank Zimbabwe, an employee or agent, or any other user should be interpreted as financial advice.