Faster Payments. Less Waiting. More Convenience.

Everyday payments should be quick, simple and hassle-free.

That is why First Capital Bank Visa Debit Cards support Tap & Go, a contactless payment feature that allows you to pay for eligible purchases without inserting your card or entering your PIN for qualifying transactions.

Simply tap your card on a contactless-enabled payment terminal and you are done.

What is Tap & Go?

Tap & Go is a contactless payment technology available on First Capital Bank Visa Debit Cards.

Instead of inserting your card into a Point-of-Sale (POS) machine, you simply hold your card near the payment terminal and your transaction is processed within seconds.

For eligible low-value transactions, there is no need to enter your PIN, making payments faster and more convenient.

Why Use Tap & Go?

Faster Transactions

Reduce time spent at tills, toll gates and payment points by completing transactions in seconds.

Greater Convenience

No need to insert your card for every purchase. Simply tap and go.

Secure Payments

Tap & Go uses the same secure Visa payment technology that protects all card transactions.

Everyday Ease

Perfect for frequent purchases where speed and convenience matter.

Where Can I Use Tap & Go?

Tap & Go can be used at contactless-enabled merchants including:

• Municipal Parking facilities
• Toll gates
• Supermarkets
• Restaurants and cafés
• Pharmacies
• Fuel stations
• Retail stores
• Any merchant displaying the contactless payment symbol

How Do I Know If a Merchant Accepts Tap & Go?

Look for the contactless payment symbol on the Point-of-Sale terminal.

If the terminal displays the contactless symbol, simply hold your First Capital Bank Visa Debit Card near the reader when prompted.

Is Tap & Go Safe?

Yes.

Tap & Go transactions are processed through Visa’s secure payment network and benefit from the same security controls applied to traditional card transactions.

Additional safeguards are in place, including transaction limits and periodic PIN verification requirements, helping protect customers from unauthorised use.

Frequently Asked Questions

Do I need to activate Tap & Go?

No. Tap & Go functionality is enabled on eligible First Capital Bank Visa Debit Cards.

Can I still insert my card and use my PIN?

Yes. Your card continues to work normally for chip-and-PIN transactions.

Is there a limit for Tap & Go transactions?

Yes. Transactions are subject to applicable contactless transaction limits and security controls.

What if my Tap & Go transaction is declined?

Simply insert your card and complete the transaction using your PIN.

Can I use Tap & Go outside Zimbabwe?

Yes. You can use your First Capital Bank Visa Debit Card at contactless-enabled merchants locally and internationally wherever Visa is accepted.

Make Everyday Payments Easier

Whether you are paying for parking, passing through a toll gate, buying groceries or making everyday purchases, Tap & Go gives you a faster and more convenient way to pay.

Tap. Pay. Go.

For more information, visit your nearest First Capital Bank branch or contact our Customer Service team.

WhatsApp: +263 774 199 900
Telephone: +263 8677 007 336
Toll Free (Landlines): 08004216
Toll Free (Econet): 08080093-6
Email: customer-service@firstcapitalbank.co.zw