Send Cash. Access Cash. No Card Required.

Imagine being able to send money to anyone in Zimbabwe, even if they do not have a bank account. Or accessing your own cash when you have forgotten your wallet at home.

With First Capital Bank Cardless Withdrawals, you can do both.

Using the First Capital Bank Mobile App, you can generate a secure voucher and PIN that allows cash to be withdrawn from any First Capital Bank ATM without the need for a physical bank card.

Whether you are helping a family member, supporting a friend, paying a colleague or simply accessing your own funds, Cardless Withdrawals provide a convenient, secure and flexible solution.

What is Cardless Withdrawal?

Cardless Withdrawal is a feature available through the First Capital Bank Mobile App that allows customers to withdraw cash from an ATM without using a debit card.

The service works by generating a unique voucher number and PIN, which are then used to complete the withdrawal at a First Capital Bank ATM.

The voucher can either be used by you or shared with another person to enable them to collect the cash on your behalf.

Why Use Cardless Withdrawals?

Send Money Instantly

Transfer cash to family members, friends, employees or colleagues anywhere in Zimbabwe without requiring them to have a bank account or debit card.

Access Cash When You have Forgotten Your Card

Left your wallet at home? No problem. Generate a voucher on your Mobile App and access your cash from any First Capital Bank ATM.

Support Family and Loved Ones

Provide immediate financial support to relatives, children, parents or dependents who may need cash urgently.

Convenient and Flexible

No branch visit required. Generate a voucher from your phone and withdraw cash at a time and location that suits you.

Secure Transactions

Every Cardless Withdrawal requires a unique voucher number and PIN, providing an additional layer of security.

How Does It Work?

To Send Cash to Someone Else

1. Log in to the First Capital Bank Mobile App.
2. Select Cardless Withdrawal.
3. Enter the amount you wish to send.
4. Generate the voucher and PIN.
5. Share the voucher number and PIN securely with the recipient.
6. The recipient visits any First Capital Bank ATM and withdraws the cash.

To Withdraw Your Own Cash

1. Log in to the First Capital Bank Mobile App.
2. Generate a Cardless Withdrawal voucher and PIN.
3. Visit any First Capital Bank ATM.
4. Select Cardless Withdrawal.
5. Enter the voucher details and PIN.
6. Collect your cash.

Who Can Benefit?

Cardless Withdrawals are ideal for:

• Parents supporting children at school or university.
• Employers making emergency cash payments.
• Family members assisting relatives in different locations.
• Customers who have misplaced, forgotten or damaged their debit cards.
• Individuals who require quick access to cash without visiting a branch.

Frequently Asked Questions

Does the recipient need a First Capital Bank account?

No. Anyone with the voucher number and PIN can withdraw the funds from a First Capital Bank ATM.

Does the recipient need a debit card?

No. A debit card is not required.

Can I use Cardless Withdrawal for myself?

Yes. You can generate a voucher and PIN to access your own funds without using your card.

Where can Cardless Withdrawals be redeemed?

At any First Capital Bank ATM nationwide.

Is Cardless Withdrawal secure?

Yes. Every transaction is protected by a unique voucher number and PIN generated through the Mobile App.

Banking That Fits Your Lifestyle

Cardless Withdrawals form part of First Capital Bank’s growing suite of digital banking solutions designed to make banking simpler, more convenient and more accessible.

Whether you are sending money to loved ones or accessing your own cash on the go, Cardless Withdrawals provide a fast, secure and convenient alternative to traditional cash access methods.

Need Assistance?

WhatsApp: +263 774 199 900
Telephone: +263 8677 007 336
Toll Free (Landlines): 08004216
Toll Free (Econet): 08080093-6
Email: customer-service@firstcapitalbank.co.zw